Terms & Conditions

BOOKING TERMS AND CONDITIONS

These Booking Terms and Conditions apply to bookings made with Rachel Hazlett [ABN 56630095728] (“we, us, our”) for any individual dietitian services and our signature programs (“Services”). These Terms together with any other terms and conditions and policies we publish or link to on our website and services form an agreement with us (“Agreement”). “You” could be any client or customer of ours making a booking or using our Services. If you do not agree, you cannot make a booking.

 

SERVICES WE PROVIDE

We will perform the Services with due care, skill and diligence. The Services will be performed personally by Rachel Hazlett. We offer ad hoc appointments which include a one-on-one session, and then a diary analysis, written summary, recommendations, and meal plans (“Materials”).  We also offer The Programs such as Fertility Enhancement Program entitle you to 6 sessions along with a dietitian; and program Full Circle Fertility which includes 8 sessions along with a dietitian and 1 session with a counsellor. Full Circle Fertility also include various Products and pathology testing as outlined under the details found in the shop such as cleaning products, snacks and supplements. The sessions range in timeframe from 20- 75 minutes and can be conducted in person or online.

 

We agree to:

  • keep all your documents secure and confidential and return all documents at the termination of this Agreement; and
  • comply with our privacy policy, details of which you can find on our website.

 

YOUR OBLIGATIONS

You must provide all information we request in order for us to perform the Services. You represent and warrant that:

  • all information you provide is true, correct, current, and to the best of your knowledge;
  • you will respond promptly to any of our requests for further information and will notify us immediately if any information changes;
  • you will be on time for your consultation.

You acknowledge and agree that you will:

  • do your best to attend to any agreed actions;
  • take responsibility for your own health and wellbeing;
  • communicate openly and honestly.

We may become aware during the performance of the Services that you may need additional services, and you agree to co-operate with us in this regard.

 

RELIANCE ON ADVICE

We are not medical doctors. We strongly recommend that you seek independent medical advice in relation to any medical information we provide. For example, we do not provide any diagnosis or treatment. Any medical information is not a substitute for professional advice, and any reliance on this information is made at your sole risk. Your participation in the Services is always voluntary. 

 

NO GUARANTEES

You acknowledge and agree that any Materials such as recommendations and plans will be developed based on the information you provide, and the response to these can vary and may not always be predicted. You acknowledge and agree that we cannot guarantee that the results of any recommendations or plans used will be successful, except as guaranteed below.

 

FULL CIRCLE FERTILITY PROGRAM GUARANTEE

Where you have purchased our premium Full Circle Fertility program, we will give you 50% money back if you are not pregnant within 6 months, however, please note that this does not apply if a genetic disorder is found, or if you are over the age of 45, or if any male factor infertility, or if you have a change of mind and decide to cease IVF/ICSI/IUI procedures as required. If you or your doctor decides that you require surgery for any reason prior to proceeding with your fertility journey then the 6 month guarantee also does not apply. If you decide to ignore the nutrition and dietary advice of Rachel Hazlett provided throughout your consultations then the guarantee also does not apply.

 

THE FEES YOU NEED TO PAY

You agree that you will pay us the Fee for the Services. We will invoice you for the  Fee at the start of the Services, or when otherwise agreed. You shall pay the deposit if booking online or pay the full fee upfront for the Full Circle Fertility Program. All invoices are due within on or before the date of appointment or before the start of the program. Interest will be charged on any unpaid invoices at the rate of 10% per annum calculated monthly. Any legal collection fees that are incurred will be charged to you.

 

CANCELLATIONS, RESCHEDULING AND REFUNDS

Any cancellations with less than 48 hours’ prior notice will incur the Cancellation Fee at the rate of 50% of the Fee. We provide a full refund for cancellations with more than 48 hours prior notice.

You may reschedule the Service with no penalty subject to our availability and with a minimum of 24 hours’ prior notice.   Where a session is part of a Program you may reschedule your appointment within 48 hours. However, if you fail to provide 48 hours notice or a valid reason then you will forfeit this session as part of the Program.

 

To the extent permitted by law, any other refunds for any cancellations of the Services are at our absolute discretion. No refunds will be given after a consultation has occurred regardless of whether you choose to implement our suggested plans or Materials. We do not provide refunds for your change of mind, where you failed to provide us with adequate information or clearly explain your needs, or where you have failed to act on our advice.

 

THE AUSTRALIAN CONSUMER LAW

Our Services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with a Service, you are entitled to:

  • cancel your Agreement with us and to a refund of the unused portion; or
  • to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the Service rectified in a reasonable time and, if this is not done, to cancel this Agreement and obtain a refund for the unused portion.

 

INTELLECTUAL PROPERTY

We own or have a license to use all Intellectual Property Rights in any Materials we may provide you throughout the performance of the Services. You have a limited licence to use those Materials for your own personal use during the Services. You must not use our Materials for any purpose other than for the purpose of this Agreement. Any Materials we provide you must not be reproduced, altered or redistributed without our prior written permission which will be given at our absolute discretion and will be the subject of license fees.

 

PUBLICITY

You permit us to use your name, and any photos, videos and testimonials you provide to us for marketing and information purposes, or publications, exhibitions and professional awards. Where we take photos or videos of you, we will seek your consent to use them. You must seek our prior written consent before any publication of information about our Services.

 

LIMITED LIABILITY AND INDEMNITY

To the extent permitted by law, our liability is limited, at our option to:

  • the replacement of the services or the supply of equivalent services; or
  • the payment of the cost of replacing the services or of acquiring equivalent services.

You agree and acknowledge that we are not liable for any Loss or Damage which may result from the Services. In any case, our liability to you will not exceed the amount actually paid by you to us for the most recent invoice we have sent you that has been paid.

You acknowledge, agree and undertake to indemnify us and keep us at all times fully indemnified from and against any Claims whatsoever arising directly or indirectly as a result of any breach by you of this Agreement, any conduct by you in using our Services, and any third-party claims.

 

TERMINATION

We may either suspend the Services or terminate this Agreement where:

  • you are not complying with any aspects of this Agreement;
  • any threats are made.

We may also, at our option and without prejudice to any of our rights, immediately terminate this Agreement where you default on any of our invoices, breach this Agreement, or commit an act of bankruptcy. Upon termination, you must pay us all accrued Fees owing up to the date of termination.

 

FORCE MAJEURE

Where there is a Force Majeure Event, we will not be considered in breach of this Agreement, to the extent that our obligations are unable to be performed by such an event. We will not incur any liability to you for any Loss or Damage of any nature incurred or suffered in connection with any Force Majeure Event.

 

IF THERE IS A DISPUTE

If a dispute arises, you acknowledge and agree that confidentiality is paramount to our reputation. At no time will any communications or discussions be made public, including but not limited to any social media websites. Any public discussion or comments considered defamatory, negative or otherwise damaging will be the subject of compensation in any mediation or litigation claim. In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.

 

THE GOVERNING LAW AND OTHER MATTERS

This Agreement completely states the agreement of the parties as to its subject matter. It supersedes, and its terms govern all previous communications, representations, inducements, undertakings, agreements and arrangements between the parties in respect of its subject matter. The failure by us to exercise any right or enforce any provision in these Terms does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. This Agreement is governed by the laws from time to time in force in the state of QLD Australia. Both parties agree to unconditionally submit to the non-exclusive jurisdiction of the courts of QLD for determining any dispute concerning this Agreement.

DEFINITIONS:

“Agreement” means these terms and conditions, and any Proposal we may provide you with.

“Australian Consumer Law” means Schedule 2 of the Competition and Consumer Act 2010 (Cth).

“Booking” means any booking for a consultation made with us for our Services.

“Cancellation Fee” means the cancellation fee we charge you where you cancel with limited notice.

“Claim” means any claim under statute, tort, contract or negligence, any demand, awards or costs.
“Client” means you, the client making the Booking.

“Fees” means the Fees as further advertised on our website, which are charged on a per consultation basis or fixed package basis.

“Information” is all information we require and may include any information you provide to us during the Services including but not limited to your name, date of birth, weight history, height/length history, medical history, blood test details, gp details, obstetrician details, emergency contact and the information that you may share in our pre-consultation questionnaire.

“Intellectual Property Rights” means all trademark, copyright, design rights, patents, trade secrets, confidential information and all other intellectual property rights whether registered or unregistered.

“Loss or Damage” means any direct, indirect, consequential or incidental loss or damage. It includes, but is not limited to any loss, personal injury, death, negligence, property damage, loss of enjoyment, virus or damage to your systems, or reliance on our Services.

“Materials” means any dietary plans, recommendations, data, information, documents, downloadable products, images, and any materials we provide you throughout the Services.

“We, us, our” means Rachel Hazlett [ABN 56630095728] and includes any of our employees, agents, partners and contractors.

 

TERMS OF SERVICE FOR CUSTOMERS 

Hello and welcome to Women’s Nutrition! We’re so happy to have you as a customer. These are our Terms of Service (“Terms”) which apply to all customers of Women’s Nutrition [ABN 56630095728] (“we, us, our”). By using our Website and Services, you’re agreeing to these Terms together with any other terms and conditions and policies we publish or link to (together an “Agreement”). “You” could be any client or customer of ours. If you do not agree, unfortunately you cannot purchase any of our Products online.  

 

BEFORE PURCHASE 

Things you need to do before purchasing Products on our Website 

Before you buy anything from our Website, there are a few things you should know:  

  • you need to be over 18 years old or have parental consent; 
  • please give us complete and accurate information to us, and promptly inform us if anything changes; 
  • you need to use any special offers, gift codes or coupons at the time of purchase; they can’t be applied after the fact;  
  • once you place an order, we may not be able to cancel it, as it will have been processed and paid for by us. 

 

How it works 

 You may purchase a Product by adding it to your cart and making a payment on the Website through the published methods.  

 

Acknowledgements you make when purchasing on our Website 

Whilst we aim to do our best, please be aware that there may be: 

  • occasional errors or omissions in Product descriptions, prices, shipping charges, delivery times, availability and promotions; 
  • colour differences, so that the colours and images of Products we display may be different on your screen from the colours and images of the actual Products; 
  • some Products with limited quantities, and some sales that are limited to certain regions or groups of people. 

Except as required by law, we cannot guarantee the accuracy of the information, the colours and images or the availability of the Products.  

Where payments for Products are made in instalments, you authorise us to deduct all accrued and outstanding fees from your credit card or debit card provided.  

Some of our Products can spoil if not refrigerated, or kept frozen soon after delivery. You agree to accept the risk in the Products from the time of delivery, whether you are there to receive the Products in person or not. 

 

 

AFTER PURCHASE 

Things you need to know after purchasing on our Website 

After purchasing something from our Website, there are a few more things you should know: 

  • if you have late, stolen or damaged deliveries, please contact Australia Post or the courier company directly; 
  • please follow the manufacturer’s or our instructions in relation to the Product; 
  • if you have any issues with the Product, if you cannot download or access a Product, or if you require a refund, please contact us by email at hello@womensnutrition.com.au within 48 hours; 
  • please maintain the confidentiality of your login and password for your account accessing Products; 
  • please ask our prior written consent before publishing information about us; and 
  • if there is a dispute, please keep all communications confidential. 

 

Things we’d love you to do after purchasing on our Website 

We love hearing from our customers and seeing their experiences with our Products. If you have any photos, videos, testimonials, and/or case studies we’d be thrilled if you would share them with us. We might even use them for marketing and information purposes, publications, exhibitions and professional awards across print or digital mediums, including our social media channels. 

However, please note that by providing us with photos, videos, testimonials and/or case studies you assign copyright ownership to us. This includes all copyright and any other rights under the Copyright Act 1968 and the right of reproduction either wholly or in part. If you provide Content but subsequently want to revoke permission to use it, it is your responsibility to notify us immediately at hello@womensnutrition.com.au 

 

OTHER MATTERS YOU SHOULD BE AWARE OF 

We may change information on our Website and store 

Except as required by law, we may change shipping information, availability, Product information, prices, promotions and any other information on our Website. 

 

 We make deliveries at your option and your cost 

The areas we deliver to are those that are published on our Website. These areas may change from time to time as we are able to service a larger area. We will process your delivery upon receipt of payment, and send your Products via Australia Post or a reputable courier company. Delivery times will depend on your location and any selected delivery option. Any international customers are responsible for any custom and import duties.  

 

We comply with the Australian Consumer Law 

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.  

Except as required by law we do not warrant the quality of the Products or warrant that they will meet your expectations. We do not provide refunds for changes of mind, where a problem with the Products is due to your misuse, failure to comply with manufacturers or our instructions, where you fail to take reasonable care, or where you fail to provide us with adequate information. 

 

If we need to cancel your order, we will provide a refund 

On occasion, we may cancel an order for a Product where we are unable to fulfil it. In these or similar circumstances where we have to cancel an order, we will provide you with a full refund. In some instances, where we cannot fulfil part of your order, we will call you and ask if you would like a substitution product or refund. We have the right to refuse, limit or cancel any order for our Products, including, but not limited to, where any order appears to be by resellers or distributors without permission. 

 

We can refuse to serve you and sell Products at any time 

We may stop providing our Website and Services at any time. We may also stop you using our Website and Services, and stop you purchasing any of our Products if you breach this Agreement. 

 

 LIABILITY AND INDEMNITY  

To the maximum extent permitted by law, we are not liable for any Loss or Damage arising from your use of our Website and Services or any Products purchased using the service, including, but not limited to, any errors or omissions, price changes or discontinued Products, lost or stolen Products during delivery, any late delivery, your reliance on any of our information, any links to third party websites, any interruptions, any changes, suspension or termination of our Website and Services, or your use or misuse of any Product. 

 To the extent which we are entitled to do so, our liability under the Australian Consumer Law will be limited, at our option to:- 

  • the replacement of the products or the supply of equivalent products; or 
  • the payment of the cost of replacing the products or of acquiring equivalent products. 

In any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Product you have paid for. 

You agree to indemnify us, and to keep us indemnified from any Claim arising out of or in connection with your breach of this Agreement, including but not limited to any breach of Intellectual Property Rights. You indemnify us against any and all Loss or Damage which we may suffer as a result of any Claims arising out of or in connection with a breach of this Agreement.  

 

FORCE MAJEURE 

Where there is a Force Majeure Event, we will not be considered in breach of this Agreement to the extent that our obligations are unable to be performed by such an event. We will not incur any liability to you for any Loss or Damage of any nature incurred or suffered in relation to any Force Majeure Event. 

 

 IF THERE IS A DISPUTE  

In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs. 

 

 OTHER  

This Agreement is to be construed in accordance with the laws of QLD, Australia, and you and we submit to the jurisdiction of the courts of QLD, Australia. This is the entire agreement between you and us, and supersedes any prior agreements, proposals and communications whether oral or written, between you and us. No other term is to be included in this Agreement except where it is required to be included by law. The failure by us to exercise any right, or enforce any provision in this Agreement does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this Agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. All obligations and liabilities in this Agreement survive termination of this Agreement. 

 

DEFINITIONS  

Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Agreement means these Additional Terms and all other terms and conditions and policies published or linked to on our website.
Claim means any claim, under statute, tort, contract or negligence, any demand, award or costs.
Content means any or any other content or information you provide to us.  

Intellectual Property Rights means all copyright, trademarks, design rights, patents, trade secrets and confidential information whether registered or unregistered.  

Loss or Damage means any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including but not limited to, any loss of profits, revenue, savings, loss of data, loss of enjoyment, virus to systems, personal injury, death, negligence, trespass, property damage and legal costs.  

Products means any product available through our Website. 

We, us, or our means Women’s Nutrition [ABN 56630095728] and includes any of our employees, agents, partners, and contractors.
Website and Services means www.womensnutrition.com.au, and everything available on this website including, but not limited to, all Products and any services. 

 

WEBSITE TERMS AND CONDITIONS 

 

Welcome to Women’s Nutrition [ABN 56630095728] and www.womensnutrition.com.au, our website. We’re so glad you’re here! By visiting our website and using the services our website provides, you are agreeing to these terms and conditions and any other policies we publish or link to on our website; we like to call this an “Agreement”. If you don’t accept to our Agreement, we kindly ask that you surf elsewhere. Just know that if you breach our Agreement, we may need to terminate your use of our website. We may also change, suspend or stop providing our website at any time, but we’ll always try to let you know if that’s the case.  

Now, let’s chat about your obligations when using our website. 

 

You must be 18 and over or have parental consent to use our website. 

 

YOUR OBLIGATIONS WHEN USING OUR WEBSITE 

 

To provide correct information and comply with the law 

Firstly, please provide us with current and accurate information when filling out any of our opt-in or other forms. It is also important that you comply with the laws of QLD and Australia when you use our website, including, but not limited to, all intellectual property and cybercrime laws. If you’re accessing our website from outside of Australia, please make sure to also comply with all the relevant local laws. 

 

To only make personal and non-commercial use of our Content 

Next up, please only use the website and its Content for your personal and non-commercial use. We own or license the Copyright in all Content on our website, and any other use is prohibited unless permitted by law, or with our prior written permission (which you can request by emailing hello@womensnutrition.com.au). All trademarks on our website belong to their respective owners. 

 

To use third party software, links etc at your risk 

If you choose to use third-party software, links or other tools to enhance your experience on our website, please do so at your own risk. We provide the links for your assistance only, and we have no control over those other sites or their content. We do not endorse them in any way, and any use of those sites is at your sole risk. Similarly, we have no control over third-party apps and software and do not make any warranties in relation to them. You will need to read and agree to their terms and conditions before using them. 

 

To not rely on any “advice” 

Some of the information we provide on our website may be information related to health and medical, but it’s not meant to be health and medical “advice”. We provide this information for your general use only. While we try to provide accurate information, it may be historical, incomplete information or based on opinions that aren’t widely held. Your personal situation has not been considered when providing the information, so any reliance on this information is at your sole risk. We recommend seeking independent professional advice before relying on the information we provide.  

 

To be respectful when posting 

We want to encourage you to engage in online discussions in our community. However, we ask that you be respectful when posting. Please don’t include any personal information such as your email address or physical address in any posts. Please also follow our posting rules. We don’t allow:  

  • any disrespectful, inappropriate, offensive, threatening or abusive content;  
  • any content that breaches the rights of a third party (e.g. which is defamatory); 
  • any content that impersonates any other person, or misleads us as to the origin of your posts; or  
  • any advertising, self-promotion or sales. 

 

Where posts do not comply with these rules, or are otherwise objectionable, we may, but are not obliged to remove them. You are solely responsible for all your posts.  

 

WE MAKE NO WARRANTIES OR GUARANTEES 

We need you to know that we make no warranties or guarantees about our website or its Content. We can’t guarantee our website will always be available, that your use will not be interrupted or that our website is free from viruses or secure; or that our Content is accurate, complete and current.  

For example, sometimes we will be making changes to our website, or you may come across an old landing page, historical information, incomplete pages or inaccuracies.  If you find any issues, please email us at hello@womensnutrition.com.au. 

 

LIMITATION OF LIABILITY AND INDEMNITY 

We exclude, to the maximum extent permitted by law, any liability in connection with your use of our website and its Content. We are not responsible for any Loss or Damage suffered in connection with your use of our website, its Content, any interruptions, changes, suspension or termination of our website or any events beyond our control. 

 

Additionally, you indemnify us for any Claim arising out of or in connection with any third-party links, websites, apps, software, products and services; your breach of this Agreement, your breach of the law including your local laws, or your breach of the rights of a third party. 

 

OTHER 

This Agreement is governed by the laws in QLD, Australia and the parties submit to the jurisdiction of the courts of QLD, Australia. If any part of these terms and conditions is not enforceable, it shall be severed from this Agreement and the remaining provisions will be in full force and effect. The obligations and liabilities in this Agreement survive termination. The failure to exercise our rights or enforce a provision under this Agreement does not waive the future operation of that right or ability to enforce the provision. 

 

DEFINITIONS 

Claim means any claim, under statute, tort, contract or negligence, any demand, award or costs. 

Content means any content on our website, and could be any trademarks, brand names, logos, all copy, images, art, graphics, music, audio, videos, designs or any other content. 

Copyright means all rights pursuant to the Copyright Act 1968 (Cth).  

Loss or Damage means any loss or damage including, but not limited to, any loss of salary, loss of revenue, loss of goodwill, downtime costs, loss of profit, loss or damage to reputation, loss of data, personal injury, property damage or legal costs.  

We, us, or our means Rachel Hazlett t/as Women’s Nutrition [ABN 56630095728] and includes any of our employees, agents, partners and contractors. 

PRIVACY POLICY 

Hi there! We want to let you know how we collect information so that you can feel comfortable sharing it with us. That’s why we have this privacy policy which outlines the way we at Women’s Nutrition (ABN 56630095728) collect, hold, use and disclose personal information. We may collect personal information from children as well as adults.  

WHAT PERSONAL INFORMATION WE COLLECT & HOW AND WHY WE COLLECT IT? 

What personal information do we collect? 

The personal information we collect is generally limited to: 

  • credit card or direct debit details, date of birth, job information and name and contact details;  
  • and any communications we have. 

However, we may also collect: 

  • sensitive information from you with your consent, such as where we ask for information about your health; and  
  • financial information; and 
  • information about how you use our website, via third parties. 

How do we collect your personal information? 

The main way we collect information is when you give it to us. You might do this by filling out forms on our website like sign-up or intake forms. Or you might give us information through phone calls, emails, or social media. On occasion we may also collect information from the person that referred you, or other people or organisations. 

We love hearing from you, and we promise to keep your information safe and secure. 

We also use cookies on our website. These are little bits of data that help our website work better. They might identify you and keep track of the pages you visit. This helps us improve our website and make it more secure. Plus, it makes it easier for you to use our website! You won’t have to fill in your information again and again. 

At times personal information may also be gathered from third parties, such as Google Analytics or Facebook Pixel. These third parties may use cookies, web beacons and similar technology to collect or receive information about your habits on the internet. 

Why do we collect your personal information? 

We need your personal information to: 

  • communicate with you in relation to your enquiry; 
  • verify your identity for security purposes;  
  • send you news if you have signed up (you can unsubscribe at any time); 
  • conduct our business, and enable your use of our website, products and services; and 
  • in some cases, to comply with our legal obligations, such as record keeping (currently, the law requires us to keep adult records for 7 years and children’s records until they turn 25 years of age). 

We also collect personal information to analyse and enhance our business operations and improve your experience with our business. This is used as statistical information to analyse our website traffic and to customise the content and advertising we provide.  

You can opt-out of the collection and use of this information by changing your privacy settings or opting out.
To opt-out of Google advertising you can go here: https://tools.google.com/dlpage/gaoptout
To change your Facebook ad preferences you can go to “Facebook Help Centre”, “Manage my account” and “Ad preferences”. 

Where we collect your financial information, we use it to help you pay for our products and services. Only the staff that need to know this information have access to it, and we only keep it as long as it is necessary. We use SSL certificates to verify your identity and encrypt any data you give us. All financial information is encrypted on our servers, and we do not keep all your data (to prevent unauthorised and duplicated transactions). We do not keep any details of your direct debit, and all information is sent to our bank for processing.  

WHEN DO WE DISCLOSE PERSONAL INFORMATION & HOW YOU CAN ACCESS IT?  

When do we disclose your personal information? 

We use reasonable precautions to make sure your information stays safe and secure.  Only authorised personnel can access it, and we keep it in accordance with our legal record keeping obligations. When we don’t need it anymore, or it is unsolicited, we destroy it appropriately. We generally will not disclose your personal information unless we have your consent, it’s required by law*, or it’s necessary for us to provide you with our services.  

* This can include where we are of the reasonable belief that there is a serious risk to life, health or safety of you or another person. For example, if there is evidence of clear danger of harm to self-and/or others, we may be legally required to report this information to the authorities responsible for ensuring safety. This includes if there is a strong suspicion of physical or sexual abuse or emotional, or neglect or exposure to family violence of any person under 18 years of age. A court order could also require us to release information contained in records.   

Sometimes we do disclose your personal information where it is necessary to obtain third-party services, like analytics, data storage, payment providers or advertising services. Some of these third parties may be overseas. We do our best to make sure the providers we use comply with privacy laws and regulations.  You can opt-out of the collection and use of this information by changing your privacy settings or opting out. 

How can you access or delete your information?  

If you want to access, correct or delete your information, please email us at hello@womensnutrition.com.au. We’re happy to help, unless we’re required by law to withhold it. And if you have any concerns at all about your privacy, please also email us at hello@womensnutrition.com.au. You can also make a complaint with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au where you can go to the “Lodge a Privacy Complaint with us” page, or post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001. 

Thank you! 

Thank you for trusting us with your personal information. Above all, we will do our best to keep it safe and use it responsibly.  

 

 

PRIVACY POLICY 

Hi there! We want to let you know how we collect information so that you can feel comfortable sharing it with us. That’s why we have this privacy policy which outlines the way we at Women’s Nutrition (ABN 56630095728) collect, hold, use and disclose personal information. We may collect personal information from children as well as adults.  

WHAT PERSONAL INFORMATION WE COLLECT & HOW AND WHY WE COLLECT IT? 

What personal information do we collect? 

The personal information we collect is generally limited to: 

  • credit card or direct debit details, date of birth, job information and name and contact details;  
  • and any communications we have. 

However, we may also collect: 

  • sensitive information from you with your consent, such as where we ask for information about your health; and  
  • financial information; and 
  • information about how you use our website, via third parties. 

How do we collect your personal information? 

The main way we collect information is when you give it to us. You might do this by filling out forms on our website like sign-up or intake forms. Or you might give us information through phone calls, emails, or social media. On occasion we may also collect information from the person that referred you, or other people or organisations. 

We love hearing from you, and we promise to keep your information safe and secure. 

We also use cookies on our website. These are little bits of data that help our website work better. They might identify you and keep track of the pages you visit. This helps us improve our website and make it more secure. Plus, it makes it easier for you to use our website! You won’t have to fill in your information again and again. 

At times personal information may also be gathered from third parties, such as Google Analytics or Facebook Pixel. These third parties may use cookies, web beacons and similar technology to collect or receive information about your habits on the internet. 

Why do we collect your personal information? 

We need your personal information to: 

  • communicate with you in relation to your enquiry; 
  • verify your identity for security purposes;  
  • send you news if you have signed up (you can unsubscribe at any time); 
  • conduct our business, and enable your use of our website, products and services; and 
  • in some cases, to comply with our legal obligations, such as record keeping (currently, the law requires us to keep adult records for 7 years and children’s records until they turn 25 years of age). 

We also collect personal information to analyse and enhance our business operations and improve your experience with our business. This is used as statistical information to analyse our website traffic and to customise the content and advertising we provide.  

You can opt-out of the collection and use of this information by changing your privacy settings or opting out.
To opt-out of Google advertising you can go here: https://tools.google.com/dlpage/gaoptout
To change your Facebook ad preferences you can go to “Facebook Help Centre”, “Manage my account” and “Ad preferences”. 

Where we collect your financial information, we use it to help you pay for our products and services. Only the staff that need to know this information have access to it, and we only keep it as long as it is necessary. We use SSL certificates to verify your identity and encrypt any data you give us. All financial information is encrypted on our servers, and we do not keep all your data (to prevent unauthorised and duplicated transactions). We do not keep any details of your direct debit, and all information is sent to our bank for processing.  

WHEN DO WE DISCLOSE PERSONAL INFORMATION & HOW YOU CAN ACCESS IT?  

When do we disclose your personal information? 

We use reasonable precautions to make sure your information stays safe and secure.  Only authorised personnel can access it, and we keep it in accordance with our legal record keeping obligations. When we don’t need it anymore, or it is unsolicited, we destroy it appropriately. We generally will not disclose your personal information unless we have your consent, it’s required by law*, or it’s necessary for us to provide you with our services.  

* This can include where we are of the reasonable belief that there is a serious risk to life, health or safety of you or another person. For example, if there is evidence of clear danger of harm to self-and/or others, we may be legally required to report this information to the authorities responsible for ensuring safety. This includes if there is a strong suspicion of physical or sexual abuse or emotional, or neglect or exposure to family violence of any person under 18 years of age. A court order could also require us to release information contained in records.   

Sometimes we do disclose your personal information where it is necessary to obtain third-party services, like analytics, data storage, payment providers or advertising services. Some of these third parties may be overseas. We do our best to make sure the providers we use comply with privacy laws and regulations.  You can opt-out of the collection and use of this information by changing your privacy settings or opting out. 

How can you access or delete your information?  

If you want to access, correct or delete your information, please email us at hello@womensnutrition.com.au. We’re happy to help, unless we’re required by law to withhold it. And if you have any concerns at all about your privacy, please also email us at hello@womensnutrition.com.au. You can also make a complaint with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au where you can go to the “Lodge a Privacy Complaint with us” page, or post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001. 

Thank you! 

Thank you for trusting us with your personal information. Above all, we will do our best to keep it safe and use it responsibly.  

 

 

WEBSITE TERMS AND CONDITIONS 

 

Welcome to Women’s Nutrition [ABN 56630095728] and www.womensnutrition.com.au, our website. We’re so glad you’re here! By visiting our website and using the services our website provides, you are agreeing to these terms and conditions and any other policies we publish or link to on our website; we like to call this an “Agreement”. If you don’t accept to our Agreement, we kindly ask that you surf elsewhere. Just know that if you breach our Agreement, we may need to terminate your use of our website. We may also change, suspend or stop providing our website at any time, but we’ll always try to let you know if that’s the case.  

Now, let’s chat about your obligations when using our website. 

 

You must be 18 and over or have parental consent to use our website. 

 

YOUR OBLIGATIONS WHEN USING OUR WEBSITE 

 

To provide correct information and comply with the law 

Firstly, please provide us with current and accurate information when filling out any of our opt-in or other forms. It is also important that you comply with the laws of QLD and Australia when you use our website, including, but not limited to, all intellectual property and cybercrime laws. If you’re accessing our website from outside of Australia, please make sure to also comply with all the relevant local laws. 

 

To only make personal and non-commercial use of our Content 

Next up, please only use the website and its Content for your personal and non-commercial use. We own or license the Copyright in all Content on our website, and any other use is prohibited unless permitted by law, or with our prior written permission (which you can request by emailing hello@womensnutrition.com.au). All trademarks on our website belong to their respective owners. 

 

To use third party software, links etc at your risk 

If you choose to use third-party software, links or other tools to enhance your experience on our website, please do so at your own risk. We provide the links for your assistance only, and we have no control over those other sites or their content. We do not endorse them in any way, and any use of those sites is at your sole risk. Similarly, we have no control over third-party apps and software and do not make any warranties in relation to them. You will need to read and agree to their terms and conditions before using them. 

 

To not rely on any “advice” 

Some of the information we provide on our website may be information related to health and medical, but it’s not meant to be health and medical “advice”. We provide this information for your general use only. While we try to provide accurate information, it may be historical, incomplete information or based on opinions that aren’t widely held. Your personal situation has not been considered when providing the information, so any reliance on this information is at your sole risk. We recommend seeking independent professional advice before relying on the information we provide.  

 

To be respectful when posting 

We want to encourage you to engage in online discussions in our community. However, we ask that you be respectful when posting. Please don’t include any personal information such as your email address or physical address in any posts. Please also follow our posting rules. We don’t allow:  

  • any disrespectful, inappropriate, offensive, threatening or abusive content;  
  • any content that breaches the rights of a third party (e.g. which is defamatory); 
  • any content that impersonates any other person, or misleads us as to the origin of your posts; or  
  • any advertising, self-promotion or sales. 

 

Where posts do not comply with these rules, or are otherwise objectionable, we may, but are not obliged to remove them. You are solely responsible for all your posts.  

 

WE MAKE NO WARRANTIES OR GUARANTEES 

We need you to know that we make no warranties or guarantees about our website or its Content. We can’t guarantee our website will always be available, that your use will not be interrupted or that our website is free from viruses or secure; or that our Content is accurate, complete and current.  

For example, sometimes we will be making changes to our website, or you may come across an old landing page, historical information, incomplete pages or inaccuracies.  If you find any issues, please email us at hello@womensnutrition.com.au. 

 

LIMITATION OF LIABILITY AND INDEMNITY 

We exclude, to the maximum extent permitted by law, any liability in connection with your use of our website and its Content. We are not responsible for any Loss or Damage suffered in connection with your use of our website, its Content, any interruptions, changes, suspension or termination of our website or any events beyond our control. 

 

Additionally, you indemnify us for any Claim arising out of or in connection with any third-party links, websites, apps, software, products and services; your breach of this Agreement, your breach of the law including your local laws, or your breach of the rights of a third party. 

 

OTHER 

This Agreement is governed by the laws in QLD, Australia and the parties submit to the jurisdiction of the courts of QLD, Australia. If any part of these terms and conditions is not enforceable, it shall be severed from this Agreement and the remaining provisions will be in full force and effect. The obligations and liabilities in this Agreement survive termination. The failure to exercise our rights or enforce a provision under this Agreement does not waive the future operation of that right or ability to enforce the provision. 

 

DEFINITIONS 

Claim means any claim, under statute, tort, contract or negligence, any demand, award or costs. 

Content means any content on our website, and could be any trademarks, brand names, logos, all copy, images, art, graphics, music, audio, videos, designs or any other content. 

Copyright means all rights pursuant to the Copyright Act 1968 (Cth).  

Loss or Damage means any loss or damage including, but not limited to, any loss of salary, loss of revenue, loss of goodwill, downtime costs, loss of profit, loss or damage to reputation, loss of data, personal injury, property damage or legal costs.  

We, us, or our means Rachel Hazlett t/as Women’s Nutrition [ABN 56630095728] and includes any of our employees, agents, partners and contractors.